With the growth of mobile browsing, people are using their smartphones less and less while scrolling through social media. If you’re trying to communicate with customers in a meaningful way it’s important that they not only be aware of the messages that are coming from, but also receive them when. Brands like yours can communicate effortlessly with their customers through texting without worrying about spam. Chat live using the Hangouts App where there is no time limit , and everybody can chat at any time.
That’s right you read that exactly. You can convert an existing business telephone line to a text-enabled version. This allows employees and customers to be more consistent in their communication. The misuse by employees of their phones is reduced as they can forward messages or calls without worrying about accuracy. Voicemail systems updates automatically when people leave the office early.
What is Landline Texting?
With a business number you can contact customers via text. You might think that texting your customers is the only way to communicate with them. However there are many other options for your information. Business texting software permits communications via SMS (Short Message Service). These messages can be sent directly from your landline at any time during the day, as long as they have access to their area code.
Can customers text my landline?
Customers aren’t able to text your landline however they can send messages to the phone number linked to it. This is possible due to the fact that your business has set up the software to allow this feature. It’s another method to convert more leads, and increasing revenues all while saving time in handling paperwork by sending out invoices or sales notes by email instead of making calls to people in town.
The number of leads sent via texting is growing due to the fact that people are enthralled by the convenience. You can reach them to your company even when they’re in motion or for advice on a quick basis. Although it may seem small, having your contact information in this form will allow people to discover the things that interest them. This can lead to greater conversion rates for marketing campaigns targeting these individuals.
Why would you choose to use your company line for texting customers?
1. Inbox for your team
The email address of your team or business number is similar to a chatroom where employees can have a conversation. It is simple to view all the conversations in this application, and if someone sends a customer a text saying “Your order is ready to pick up” The individual’s interactions is recorded.
2. It tracks all outgoing and incoming text messages
The ability to track text messages from a single line allows you to observe what’s happening across both sides of a conversation. It is possible to ensure that your employees treat customers with respect, and make use of corporate-approved communications to help clarify any issues. The discussion also serves as an audit log to ensure that there are no issues or complaints later.
Text messages are a wonderful way to reach your customers in search of details about your services. It’s simple to keep your customers up-to-date about the latest developments and discover which concerns are asked. This allows you to inform your marketing strategy.
For more information, click concierge landline messaging